Expert Support When
You Need It Most
Your business cannot afford downtime. Our certified TallyPrime support team is available via WhatsApp, phone, and remote desktop — resolving most issues within the hour, without waiting for a site visit.
How We Support You
Multiple channels, one team. We meet you where you are.
WhatsApp Support
Send a message and get a response from a certified TallyPrime expert — typically within 30 minutes on business days.
Phone Support
Speak directly with our support team for urgent issues. Available Mon – Fri 8am–5pm and Sat 8am–12pm EAT.
Remote Desktop
We connect to your computer remotely and fix the issue while you watch — no waiting for a technician to travel to your office.
On-Site Support
For complex issues that require a physical visit, our team covers Nairobi, Ruiru, Kiambu, and surrounding areas.
Annual Maintenance Contracts
Predictable support costs, unlimited access to our team. Choose the plan that fits your business size.
Basic AMC
For single-user businesses with straightforward accounting needs.
- WhatsApp & phone support
- Remote desktop support
- Compliance updates
- 2 on-site visits per year
- Business hours support
Standard AMC
For growing businesses with multiple users and active payroll.
- Everything in Basic
- Unlimited remote sessions
- Priority response (1 hr)
- Quarterly data health check
- 4 on-site visits per year
- User training refreshers
Premium AMC
For multi-branch businesses and organisations with complex setups.
- Everything in Standard
- Dedicated account manager
- Monthly performance report
- Unlimited on-site visits
- After-hours emergency line
- Annual system audit
All AMC Plans Include
Support FAQs
What is an Annual Maintenance Contract (AMC)?
An AMC is a yearly support subscription that gives you access to our full support team for the duration of the contract. Instead of paying per incident, you get unlimited support for a fixed annual fee.
How quickly do you respond to support requests?
Standard AMC clients receive a response within 1 hour during business hours. Basic AMC clients receive a response within 2–4 hours. Emergency issues on Premium AMC are handled within 30 minutes.
Do you support older versions of Tally?
We support TallyPrime (all versions) and TallyERP 9. For businesses still on TallyERP 9, we strongly recommend upgrading to TallyPrime to maintain KRA eTIMS compliance.
What if I have an issue outside business hours?
Premium AMC clients have access to an after-hours emergency line. For Standard and Basic clients, urgent issues reported outside hours are addressed first thing the following morning.