Optimum Prime Solutions Ltd ("we", "us", "our") is Kenya's Certified TallyPrime Partner, also providing cloud hosting, and business analytics services. This policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

When you use our website or contact us, we may collect:

Name, company name, and business type
Phone number and WhatsApp number
Email address
Details of your enquiry, demo preferences, or messages you send us
Website reviews or testimonials you choose to submit

How We Use Your Information

To respond to demo requests, consultations, and general enquiries
To send booking confirmations and reminders via WhatsApp, email, or phone
To notify our team internally so we can follow up with you promptly
To send newsletter updates, if you subscribe (you can unsubscribe anytime)
To improve our website, products, and customer support

Cookies and Tracking

We ask before setting any analytics or advertising cookie. Until you accept, the only storage we use is what the site needs to function, and the tools below are either dormant or running without cookies:

Google Analytics 4 — tells us which pages visitors read and how they reached us. Without your consent it records nothing that can be tied back to you across visits.
Meta Pixel — measures which of our Facebook and Instagram ads lead to enquiries. It is not loaded at all unless you accept.

Declining does not limit anything on this site. You can change your mind at any time:

You have not made a choice yet.

WhatsApp Communications

We use the WhatsApp Business Platform (provided by Meta) to send you demo confirmations, reminders, and replies to enquiries you submit. Messages sent through WhatsApp are subject to WhatsApp's own privacy policy in addition to this one. You can stop receiving messages from us at any time by telling us directly on WhatsApp or by contacting us using the details below.

How We Store Your Data

Your information is stored securely using Firebase (Google Cloud infrastructure). We use third-party services to help deliver our services, including Google Meet and Google Calendar (for scheduling demos), and Resend (for transactional email). These providers only receive the information necessary to perform their function.

Data Sharing

We do not sell your personal information. We only share it with the service providers listed above, as needed to operate our business, or where required by law.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us at info@optimumprimesolutions.co.ke or +254 116 246 074.

Privacy Policy