Question 1

What is Tally Prime?

Accepted Answer

Tally Prime is a complete business management software for accounting, inventory, payroll, manufacturing, taxation, and more. It's used by millions of businesses worldwide and is the leading ERP solution in East Africa.

Question 2

How much does Tally Prime cost?

Accepted Answer

Tally Prime Silver (single user) costs KES 54,000 and Tally Prime Gold (multi-user) costs KES 162,000. Both are one-time purchases with 1 year of free updates. Contact us for volume discounts.

Question 3

Do you provide training?

Accepted Answer

Yes! We provide comprehensive training covering all Tally Prime modules — accounting, inventory, payroll, manufacturing, and KRA compliance. Training can be on-site or remote.

Question 4

How does Tally handle KRA compliance?

Accepted Answer

Tally Prime is fully configured for KRA including VAT computation, PAYE calculations, income tax reports, and supports e-filing integration for iTax returns.

Question 5

Can I access Tally Prime remotely?

Accepted Answer

Yes! Tally Prime Gold supports remote access. With our cloud setup, you can access your data from anywhere — perfect for teams working across multiple locations.

Question 6

How long does implementation take?

Accepted Answer

Basic setup takes 1-2 days. Full enterprise implementation with data migration and training typically takes 1-2 weeks, depending on complexity.

Question 7

Do you offer after-sales support?

Accepted Answer

Absolutely. We provide remote support during business hours (Mon – Fri: 8:00 AM – 5:00 PM, Sat: 8:00 AM – 12:00 PM) with average response under 1 hour, plus scheduled on-site visits. Support plans start from KES 5,000/month.

Question 8

Can I migrate from Excel or other software?

Accepted Answer

Yes, we handle full data migration from Excel, spreadsheets, and other systems. All historical data is accurately transferred with zero downtime, ensuring no loss of critical information.

Question 9

Is my data secure?

Accepted Answer

Tally Prime provides enterprise-grade security with role-based access, audit trails, encrypted storage, and automated backups. We also set up disaster recovery plans.

Question 10

Do you serve businesses outside Nairobi?

Accepted Answer

Yes! We serve clients across Kenya and East Africa. Remote support is available nationwide, and we schedule on-site visits for implementation anywhere in the region.

Question 11

Which Tally Prime edition is best for my business?

Accepted Answer

We recommend Tally Prime Silver for single-user small businesses and Tally Prime Gold for multi-user teams with remote access needs. For branch operations or advanced reporting, we often advise Plus or Enterprise deployments.

Question 12

Can Tally Prime integrate with our POS or bank systems?

Accepted Answer

Yes. We build Tally Prime integrations using custom TDL and available APIs so your POS, banking, or payment systems sync with accounting and inventory data automatically.

Question 13

How do you train our staff on Tally Prime?

Accepted Answer

We provide tailored training sessions for accountants, managers, and operations teams. Training is available on-site or remote and includes real-world workflows, compliance reports, and support best practices.

Question 14

What support options do you offer after implementation?

Accepted Answer

We offer support plans covering remote assistance, regular health checks, software updates, and on-site visits. Our support response is typically under 1 hour for urgent issues.

Question 15

How can I access Tally Prime remotely?

Accepted Answer

Tally Prime Gold supports remote access. We can also set up secure cloud hosting so your team accesses Tally Prime from multiple locations while keeping your data centralized and backed up.

Question 16

Do you offer TallyPrime cloud hosting?

Accepted Answer

Yes! We set up and manage secure cloud servers for TallyPrime so your team can access data from anywhere. Our cloud hosting includes automated daily backups, 99.9% uptime SLA, multi-user concurrent access, and disaster recovery planning. Pricing starts from KES 8,000 per month depending on the number of users and data volume.

Question 17

What is the difference between TallyPrime on-premise and cloud?

Accepted Answer

On-premise TallyPrime runs on your local computer or office server — fast and secure but limited to your physical location. Cloud-hosted TallyPrime runs on a remote server managed by us, allowing your team to access it from anywhere with an internet connection. Cloud hosting is ideal for businesses with multiple branches, remote workers, or owners who need visibility on the go.

TallyPrime, Cloud Hosting & Business Solutions — Your Questions Answered

Frequently Asked Questions